Refund policy

We will accept a return or exchange of any order (excluding bespoke pieces) for any reason provided you have contacted us within 14 days of receiving your order, after which you will have another 14 days to return the item to us. You will have to pay the postage and we recommend you use a signed-for service. Exchanges are final and we will not be able to offer another exchange or a refund.

Any item returned for refund or exchange must be unused and in perfect condition, and must be returned with any tags still attached and in it's undamaged packaging.

As bespoke pieces are custom-made they cannot be returned or refunded for any reason other than if the item is found to be faulty. Faulty items must be returned to us within 28 days of receiving your item, and we will be more than happy to repair, replace or refund any faulty bespoke item. However, this does not cover customer damage.

For hygiene health and safety reasons, earrings cannot be returned for a refund or exchange